Customer Service Policy

Customer Service Policy

At EDHARDYORIGINALSMALLS, we are committed to providing an exceptional shopping experience from browsing to delivery and beyond. Please review our policies below—we aim to be transparent, fair, and responsive in all customer interactions.

1. Contact Us
For any questions, concerns, or support needs, please contact our customer service team:
📧 Email: [email protected]
We strive to respond to all inquiries within 24–48 hours (excluding weekends and public holidays).

2. Shipping & Delivery

  • Orders are processed within 1–3 business days after payment confirmation.

  • Shipping times and costs vary depending on your location and selected shipping method. Tracking information will be provided once your order ships.

  • Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect addresses.

3. Returns & Exchanges

  • We accept returns and exchanges within 30 days of delivery, provided items are unworn, unwashed, and in original packaging with tags attached.

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect due to our error.

  • Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

  • Sale items and personalized products are final sale and cannot be returned or exchanged.

4. Product Quality & Sizing

  • We take pride in the quality of our hoodies, graphic tees, sweatpants, and trucker hats. Detailed size charts are available on each product page to help you choose the right fit.

  • If you receive a defective or incorrect item, please contact us immediately with photos, and we will arrange a replacement or refund.

5. Privacy & Security

  • We respect your privacy. Your personal and payment information is protected through secure encryption and will never be shared with third parties without your consent.

  • Please refer to our Privacy Policy for full details.

6. Feedback & Complaints

  • Your feedback helps us improve. If you are unsatisfied with any aspect of our service, please email us directly so we can resolve the issue promptly and personally.